Commitment

Pediatric Health Care is committed to answer email as soon as possible but at least in 48 hours. Medical related correspondence sent to our physicians is monitored daily Monday through Friday. Other correspondence with our physicians will be addressed promptly unless the physician is away.

Policy

When using email addresses , please keep the following policy guidelines in mind.

1. Telephone our office for emergencies and questions that need to be answered promptly (in less than 48 hours).
2. If you do not get a response (your doctor may be away or the email system may be down), telephone our office.
3. Be concise.
4. Put the child's name and birth date and your name in the subject line.
5. Keep copies of email messages you receive from us.
6. Be aware that we may save email messages we send and receive in your medical records, either electronically or using a paper copy.
7. Be aware that we may share your email messages with the office staff or consultants (if necessary) to meet your needs.
8. Be aware that your employer or school may view email if you use their work or school provided email system.